Ticket configuration
Set staff roles, ticket categories, transcript channels and auto-close behavior from one place.
DISCORD SUPPORT, REIMAGINED
Support operations.
Under your control.
A modern control center for your Discord community. Configure tickets, welcome messages and automated replies from one clean workspace.
SF+
One dashboard. Your server. Your rules.SF-TICKET / OVERVIEW LIVE
SERVER WORKSPACE
Support overview
Connected
OPEN TICKETS24Active queue
RESOLVED186All time
AUTOMATIONS08Configured
Ticket activityLAST 7 DAYS
MONTUEWEDTHUFRISATSUN
✓Ticket systemConfiguration ready
✓Auto repliesPremium feature
Live configurationChanges sync with your bot
Discord connectedSecure OAuth2 session
TicketsWelcomerAuto repliesServer controls
THE TOOLKIT
Everything your support team needs.
Bring the daily configuration work out of command menus and into a purpose-built dashboard.
First impressions
Design welcome messages, choose a channel and personalize server greetings.
Welcome {user} ✨
Auto replies
Manage keyword-triggered replies without editing bot files. Premium rules are enforced.
!support→Support info
04 / ACCESS CONTROL
Right access, by design
Global owners have platform-level access. Server managers can only configure servers where they have the right Discord permissions and the bot is installed.
ONE WORKSPACE
Make changes.
Keep your bot running.
The website updates the same MongoDB configuration records used by your SF-TICKET bot. Existing ticket records and auto-replies are kept in place.
Connect your Discord ↗01Sign in with DiscordOAuth2 identity and server permissions↗
02Choose your serverOnly bot-installed, manageable servers appear↗
03Configure your workspaceSave settings directly to the shared database↗
SECURITY FIRST
Access is verified, not assumed.
Discord OAuth2, session protection, server permission checks, bot membership checks, CSRF validation and server-side owner verification guard the control panel.
✓ Discord OAuth2✓ Owner ID allowlist✓ Server permission checks✓ Protected sessions